FAQs

Please see below for some of the more frequently asked questions. 

Artwork Setup & Approval: Please be sure that all images are of the highest quality. 300PPI at size is the standard if the images are pixel based (photos, pngs, jpgs, tiffs, psd). If you are uploading a vector file (svg, ai, or pdf ), you should not have any issues as these types of files can be enlarged without losing the quality of the image. Please give us up to 2-3 days to review your artwork. If there is an issue, we will get back to you as soon as possible.

Turnaround Time: Because these are specialty items, it may take up to 2-3 weeks before you receive your items. This is especially true for pillows, dolls, and canvases. Please plan early especially during the holiday season.

Image Sizing interface: The interface may look a little confusing, but note that the image upload prompts are on the lefthand side. At the top you can change the size of the template and on the right you will see the order. You may add different sizes of your order there (see below).